O’Connell support disability providers by undertaking strategic reviews of their services as they transition to the NDIS to allow them to:
- Position themselves for positive growth and identify opportunities to improve margins
- Identify and implement systems and processes to improve efficiency/governance, and
- Reduce overheads.
Understanding customers is a key part of strategic reviews, we analyse:
- Customer demographics and customer revenue by segment and geography
- Service correlation highlighting the product mixes demanded by customers.
Surviving in the NDIS environment requires understanding the market you operate in and your competitors. Our services enable this by providing:
- Competitor analysis by location by clustered services and market share by region
- Comparisons of customer profile to population profile by region
- Projected population growth for current and potential new geographic markets.