Assisting Disability Organisations Under NDIS
O’Connell Advisory has completed strategic operational reviews and led subsequent implementation projects to assist major disability providers with operating under NDIS and enhancing their sustainability. Outcomes achieved from our strategic reviews include:
- Positioning providers for positive growth
- Identifying opportunities to improve margins
- Identifying opportunities to implement changes to systems and processes to improve the efficiency/governance of providers
- Identifying opportunities to reduce overheads.
Financial Analysis
We link various data-sets and perform innovative analysis to present the Executive team with information and recommended strategies to improve performance. Financial analysis includes:
- High level performance vs selected competitors
- Organisation operating performance by service group and clustered service
- Direct and Indirect margin analysis by service group and geographic location
- Overview of cost performance
- Analysis of overhead costs versus others
- Payroll analysis of direct support workers and underlying productivity
- Span of control performance versus benchmarks and NDIS pricing.
Processes, Systems and Reporting
A key part of strategic and financial reviews is to review processes and systems to ensure they are aligned. We do this by:
- Reviewing how data is managed as quality information informs strategic decision making
- Reviewing systems and processes to identify opportunities for improvement
- Developing performance monitoring and reporting to ensure the right business intelligence information is given to the right people at the right times.
Strategic Review
Understanding customers is a key part of strategic reviews, we analyse:
- Customer demographics and customer revenue by segment and geography
- Service correlation highlighting the product mixes demanded by customers.
Surviving in the NDIS environment requires understanding the market you operate in and your competitors. Our services enable this by providing:
- Competitor analysis by location by clustered services and market share by region
- Comparisons of customer profile to population profile by region
- Projected population growth for current and potential new geographic markets.