Outsourced aged care management services can assist small and medium sized owners to step back from the day to day challenges of operating in an increasingly complex aged care environment. O’Connell Advisory provides outsourced management services to aged care providers. The services are tailored to the facility, and may include outsourced CEO and COO management services, outsourced CFO and accounting services. For some of our clients, our services have been akin to the support provided by the corporate office in larger groups.

Our experience with management tools and techniques allows us to focus on a number of important key performance indicators. These may include maximising quality, customer satisfaction, staff recruitment and retention, operational performance, cash flow management and the business valuation of an aged care facility or portfolio.

We have developed a standardised approach to managing, monitoring and optimising:

• Resident classifications and billings,
• Occupancy rates,
• Service quality and compliance,
• Staff mix and work hours per patient day, aligned to the resident mix,
• DAP/RAD funding mix,
• Resident health status and incidents,
• Staff performance,
• OHS and workers compensation.

We can provide either long term or interim management services to assist facilities through a turnaround process or to cover a change of management or change of ownership. Clients have included both “for profit” and “not for profit” operators.

Previous clients have retained O’Connell Advisory as a trusted adviser to the CEO and Board, or to provide strategic or daily performance monitoring solutions against an agreed set of KPIs. Other clients have utilised O’Connell Advisory to develop their annual budgets or business cases using market assessments and standardised sophisticated operational and financial models.

Excellent references available on request.